DISCLOSURES

(In terms of the Financial Advisory and Intermediary Services Act)

1. ABOUT THE INSURER  

(a) Your Insurer details

Bidvest Insurance Ltd, Co Reg No: 1997/019461/06

An Authorised Financial Services Provider, FSP 46395

A licenced Non-Life insurer

A member of the South African Insurance Association, the industry representative body for non-life insurers.

VAT No           :  4630171868

 

(b) Contact details

Physical Address    : 2nd Floor, Lincoln on the Lake, 2 The High Street, Umhlanga Ridge, 4319

Postal Address        : P.O. Box 25038, Gateway, 4321

Telephone                : 0861 888 861

Fax                            : 0866 85 9505

Email                        : commercialinfo@bidvestinsurance.co.za

Web                           : www.bidvestinsurance.co.za

 

(c) Compliance Officer

Roy Stephen, General Manager: Compliance

Telephone      :  0861 00 6600

Fax                  :  (011) 678 7731

Email              :  roys@bidvestinsurance.co.za

 

(d) Complaints

Should you wish to lodge a complaint with the insurer, the following contact details may be used:

Email              :  policycomplaints@bidvestinsurance.co.za

Postal              :  The Complaints Manager,  P O Box 25038, Gateway, 4321

Telephone      :  0861 888 861, and ask for the Complaints Manager

 

2. HOW TO INSTITUTE A CLAIM

You may either contact your broker, or lodge your claim directly with the insurer at claims@bidvestinsurance.co.za.

The notification period is stipulated in the policy, which should be within 30 days of the event.

In the unfortunate event of the claim being rejected, this communication must be issued by the insurer.

 

3. MATTERS OF IMPORTANCE:

  • All material facts must be accurately, fully and properly disclosed by you. All information provided by you or on your behalf is your own responsibility.
  • Misrepresentation, incorrect or non-disclosure by you of any material facts or circumstances may impact negatively on any claims arising from your insurance contract.
  • You need to be satisfied with the accuracy of any transaction submitted by anyone on your behalf.
  • If any of the information you provided to your broker changes, or there any change to the description, use or value of an item insured, please contact your broker or mail the details to: commercialinfo@bidvestinsurance.co.za.
  • Never sign blank documents – wherever possible all documents, be they proposals or claim forms should be completed by you to ensure full detail.
  • A conflict of interest management policy is available on the website at bidvestinsurancegroup.co.za.
  • Although not required by law, Bidvest Insurance Ltd holds Professional Indemnity and Commercial Crime (Fidelity Guarantee) insurance.
  • If you are not sure about, or do not understand any part of your policy, please contact your intermediary at the above address.

 

4. PARTICULARS OF SASRIA Ltd

Entity                     : Sasria Ltd

Tel Work               : (011) 214 0800

Fax                         :  (011) 447 8630

Postal Address    : PO Box 653367, Benmore, Johannesburg, 2010

Physical Address :  36 Fricker Rd, Illovo, Sandton, 2196

E-mail                    : info@sasria.co.za

Website                 :  www.sasria.co.za

Compliance Officer :The Manager: Technical and Claims

In the event of a claim, all relevant documentation relating to your claim must be submitted to Bidvest Insurance Ltd.

Compliance Dept: If you have any complaints about the Insurer regarding SASRIA cover then you may contact, The Compliance Officer, SASRIA SOC Limited, PO Box 653367, Benmore, 2010.

 

5. OTHER DISCLOSURE REQUIREMENTS

 

(a) FAIS OMBUDSMAN DETAILS

 If the Intermediary does not resolve your complaint to your satisfaction, you have the right to approach the Ombudsman:

Telephone            :  (012) 470 9080

Fax                         :  (012) 348 3447

Address                :  P O Box 74571 Lynnwood Ridge, 0040;

Physical                :  Sussex Office Park, 473 Lynnwood Road, Lynnwood, Pretoria

Email                     :  info@faisombud.co.za;

 

(b) OMBUD FOR SHORT-TERM INSURANCE

Physical Address: First Floor, Block B, 1 Sturdee Avenue, Cnr Bolton and Baker roads, Rosebank, Johannesburg

Postal Address:    P.O. Box 32334, Braamfontein, 2017

Telephone:           (011) 726 8900 or 0860 726 890

Email:                    info@osti.co.za

Web site:              www.osti.co.za

 

(c) FINANCIAL SECTOR CONDUCT AUTHORITY

Postal Address    :  P.O. Box 35655, Menlo Park, Pretoria, 0081

Physical Address :  Riverwalk Office Park, Block B, 41 Matroosberg Road, Ashlea Gardens, Extension 6, Pretoria, 0181

Telephone            :  012 428 8000

Fax                         :  012 346 0251

Website                 :  www.fsca.co.za