Introducing Panic Alert from Bidvest Insurance

Living in South Africa is wonderful, but it has its risks. We’ve all found ourselves in situations when we’ve felt unsafe or vulnerable, and without help, whether it’s being stuck on the side of the road, walking back to your car in an empty car park, or being home alone. We at Bidvest Insurance understand the deep concerns and the impact on you as a resident of South Africa, in these situations, which is exactly why we’ve developed our Panic Alert product, to give you an instant solution you can access right from your mobile phone.

What is Panic Alert?

Panic alert is an insurance product that is here to protect you against the losses experienced should you be a victim of a horrible crime, as well as providing a panic button that initiates immediate assistance should you feel unsafe, vulnerable or in need of protection.

How does the panic button work?

Should you feel unsafe or have your safety threatened, all you need to do is press the panic button on your Panic Alert mobile app and we will send the closest armed responder directly to your location.

You can see who has accepted your panic alert, where they are, how long it will take them to reach you. An emergency call-centre will also call you to ensure that you are ok and that the responder has assisted you.

What are the benefits of Bidvest Insurance Panic Alert?

Should you be a victim of an armed robbery, be mugged or assaulted, the sad reality is that some of your valuables may be taken as well.

Panic Alert goes one step further than a typical insurance policy would, in such a situation. Not only are your valuables covered in such circumstances, but you will also get a panic button to stop such horrible events from being seen through. Whether you’re out cycling, working late, feel unsafe or stuck on the side of the road, Panic alert is here for you.

Here’s a list of product benefits, explained for your convenience. For more information, you can view our product page and leave your details so that one of our friendly consultants can call you to go through the product information in more detail.

If you fall victim to a robbery or mugging, your benefits will kick in immediately, these benefits are what make our product truly unique:

  • Emergency medical assistance (paramedics and ambulance services)
  • Mobile phone cover (to replace your mobile phone)
  • Portable electronics cover (for items like smart watches, tablets, earphones etc.)
  • Portable electronics excess cover (for any excess payable on your underlying insurance claim/s)
  • Bags cover (handbag, laptop bag, tog bag etc.)
  • Clothing cover (for any clothes you wore/carried, which got damaged or stolen)
  • Home key and remote cover (replacement and reprogramming of keys and remotes)
  • Personal documents cover (for a new ID, driver’s licence card etc.)
  • Emergency courtesy transport (private taxi service to transport you safely, if you get stuck after an attack)
  • Trauma Counselling (to help you deal with the after effects of a crime)

Is Panic Alert like an affordable home alarm system?

Bidvest Insurance Panic Alert is better than a home alarm system. The panic alert button works through a mobile application that you download onto your phone, so it’s not limited to use in the space where you live. You can push the panic alert button at any time and anywhere, as many times as you feel that your safety is threatened, and you can add up to three dependants who can download the app onto their mobile phones too.

How is Panic Alert different from a basic home alarm system?

Panic Alert demonstrates our sincere understanding of South African communities, and their needs. Most mobile panic button systems route panic alerts to a contact centre before an operator is required to locate the nearest first responder, and log a dispatch. In those precious moments, your life could be at increased risk.

Your panic alert signal gets received directly by the closest available responder, through the app, and you’ll be able to track their progress toward you as well, so that you know help is on the way and you can try to manage your situation accordingly. The most critical benefit for you, here, is that there’s no time lost to dropped calls or bad call lines.

Does Bidvest Insurance Panic Alert come with armed response?

Yes. This product enables you to download an app onto your mobile phone (smart phone) and push the panic alert button inside the app whenever you feel that your safety is threatened. This will signal for the immediate dispatch of an armed response unit, direct to your location (provided that the app has access to your location, which you can set up in your device’s app-specific location settings).

There’s no limit on the number of times that you can push the panic alert button.

Can you get trauma counselling through Panic Alert?

Yes. Your Bidvest Insurance Panic Alert subscription will cover up to R2000 worth of trauma counselling in the event that you are the victim of an armed robbery, mugging, assault or sexual assault.

Does Panic Alert have a medical alert panic button?

Bidvest Insurance Panic Alert is easy to use. There’s a single panic button which you can push as soon as you open the app, and you can track the arrival of your first responders. You don’t need a separate panic button for medical assistance because your first responders to your location will help you the way that you need, and call for backup if necessary.

Who responds when you push your mobile panic button?

Bidvest Insurance Panic Alert subscribers are serviced by over 2500 first responders. Proxemic technology, which works on the distance between signal senders and receivers, matches the closest available responder to your panic alert distress signal.

Which armed response companies in South Africa get alerted?

Our network of over 2500 responders is always growing. We work together with a wide range of armed response security providers in South Africa, to make sure that your panic alert distress signal is responded to quickly, by competent personnel. The additional benefit to you is that the prices or rates charged by the various armed response companies don’t affect your subscription with us, when you get Bidvest Insurance Panic Alert.

Cover for you and for your car.

Bidvest Insurance offers a wide range of insurance products to meet both your personal and vehicular needs.

Insurance options for you:

  • Cyber Rescue
  • Panic Alert
  • Legal Angel
  • Personal Accident Insurance

Insurance options for your car:

  • Scratch and Dent
  • Tyre Angel
  • Theftbuster Plus
  • Warranty
  • Driver Assist
  • Key Angel

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