My Policy
At Bidvest Insurance, we want to make your life easier, stress-free, and more convenient. We’ve tried to make the policy admin process as easy and simple as possible for you, so you can get back to the good stuff.
That is why we’ve created this page to assist all policyholders:
- To update their policy
- To submit claims
- To submit a complaint
All you need to do is complete the form with all your details and we will assist you as soon as possible.
If you’d rather contact us directly, we have provided you with all the necessary contact information below.
Contact Information
Policy Administration
Vehicle Policy Administration Contact Details:
Mondays to Fridays 08:00 – 17:00 (excl. public holidays)
Call: 0861 272 777
Email: bfsadmin@iua.co.za
*IUA Business Solutions (Pty) Ltd (IUA) has been appointed by Bidvest Insurance to process policy amendments on their behalf
Claims
Vehicle Related Claims Contact Details:
Mondays to Fridays 08:00 – 17:00 (excl. public holidays)
Call: 0861 272 777
Email: stclaims@iua.co.za
*IUA Business Solutions (Pty) Ltd (IUA) has been appointed by Bidvest Insurance to process claims on their behalf
Complaints
Motor Value Added Products Related Complaints Contact Details:
If you have any insurance related complaints regarding a policy you have received from Bidvest Insurance Ltd, please use the following contact details:
Email: complaints@bidvestfs.co.za
The Complaints Manager
PO Box 25038
Gateway
4321
Bidvest Insurance Tel: 0861 66 88 88