My Policy

At Bidvest Insurance, we want to make your life easier, stress-free, and more convenient. We’ve tried to make the policy admin process as easy and simple as possible for you, so you can get back to the good stuff.

That is why we’ve created this page to assist all policyholders:

  • To update their policy
  • To submit claims
  • To submit a complaint

All you need to do is complete the form with all your details and we will assist you as soon as possible.

If you’d rather contact us directly, we have provided you with all the necessary contact information below.

Contact Information

Policy Administration

Vehicle Policy Administration Contact Details:

Mondays to Fridays 08:00 – 17:00 (excl. public holidays)

Call: 0861 272 777

Email: bfsadmin@iua.co.za

 
*IUA Business Solutions (Pty) Ltd (IUA) has been appointed by Bidvest Insurance to process policy amendments on their behalf

Claims

Vehicle Related Claims Contact Details:

Mondays to Fridays 08:00 – 17:00 (excl. public holidays)

Call: 0861 272 777

Email: stclaims@iua.co.za

 
*IUA Business Solutions (Pty) Ltd (IUA) has been appointed by Bidvest Insurance to process claims on their behalf

Complaints

We recommend that you take the following steps after you became aware of the issue giving rise to the complaint:

First, try to resolve the problem by contacting our Complaints Resolution Department:

Tel: 0861 272 777

Email: complaints@bidvestfs.co.za

Complaints must, if possible, be made in writing. We will acknowledge receipt of the complaint within 1 business day. The Complaints Resolution Department has 5 business days to resolve a complaint provided that all necessary documents related to the complaint have been provided by the complainant. The complainant will be notified in writing of the decision taken by the Complaints Resolution Department.

Where a complaint is resolved in favour of a complainant, we will offer a full and appropriate redress. Where the complaint is not resolved in favour of the complainant, full reasons will be furnished as well as details of the relevant Ombudsman, should the complainant wish to take the matter further.