My Policy

At Bidvest Insurance, we want to make your life easier, stress-free, and more convenient. We’ve tried to make the policy admin process as easy and simple as possible for you, so you can get back to the good stuff.

That is why we’ve created this page to assist all policyholders:

  • To update their policy
  • To submit claims
  • To submit a complaint

All you need to do is complete the form with all your details and we will assist you as soon as possible.

If you’d rather contact us directly, we have provided you with all the necessary contact information below.

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Contact Information

Policy Administration

Vehicle Policy Administration Contact Details:

Mondays to Fridays 08:00 – 17:00 (excl. public holidays)

Call: 0861 272 777

Email: bfsadmin@iua.co.za

 
*IUA Business Solutions (Pty) Ltd (IUA) has been appointed by Bidvest Insurance to process policy amendments on their behalf

Claims

Vehicle Related Claims Contact Details:

Mondays to Fridays 08:00 – 17:00 (excl. public holidays)

Call: 0861 272 777

Email: stclaims@iua.co.za

 
*IUA Business Solutions (Pty) Ltd (IUA) has been appointed by Bidvest Insurance to process claims on their behalf

Complaints

Motor Value Added Products Related Complaints Contact Details:

If you have any insurance related complaints regarding a policy you have received from Bidvest Insurance Ltd or its Policy Administrator, IUA Business Solutions (Pty) Ltd, please use the following contact details:

Email: complaints@bidvestfs.co.za

The Complaints Manager
PO Box 25038
Gateway
4321

IUA Business Solutions Tel: 0861 010 111

Bidvest Insurance Tel: 0861 66 88 88