Bidvest Insurance Limited conducts business as a Short Term Insurer. The company is an Authorised Service Provider in terms of the Financial Advisory & Intermediary Service Act, No 37 of 2002. The Insurer is an authorised FSP, licence number: 46395. Offering a variety of Insurance products to meet a number of customer needs. These activities are supported by an in-house call centre with FAIS compliant staff who are equipped to deal with customer needs.
The Promotion of Access to Information Act gives effect to the constitutional right of access to any information held by the state and any information that is held by another person and that is required for the exercise or protection of any rights. The Act sets out the requisite procedures associated with any such requests for information. In terms of the Act, where a request for information is made to a body, there is an obligation to provide the information, except where the Act, expressly provides that the information may not be released. In that context, Section 9 of the Act recognises that access to information can be limited. The limitation relates to circumstances where its release would pose a threat to the protection of privacy, commercial confidentiality, and the exercising of efficient governance. The act balances the interests of requesters of information, as well as those of private entities needing to protect trade secrets and confidential information
2. PROCEDURE FOR OBTAINING ACCESS TO INFORMATION
Any person who wishes to request any information from Bidvest Insurance Limited to protect or exercise a right may contact the Information Officer at the following contact details:
Tel: (031) 514 8000
Fax: (031) 514 8200
Prescribed Access Form
A request for access to a record of Bidvest Insurance Limited must be made in the prescribed form to Bidvest Insurance Limited at the address, fax, or e-mail address provided above. See Annexure A for the prescribed form.
3. THE ACT AND SECTION 10 GUIDE
The Guide was compiled by the South African Human Rights Commission specifically to assist people to access records and exercise their right to information. The Guide is available in all South African official languages free of charge and any person may request a copy of the guide. The Human Rights Commission is the national institution established to support constitutional democracy. It is committed to promote respect for observance of and protection of human rights for everyone without fear or favour
The contact details of the Commission are:
4. APPLICABLE LEGISLATION:
|1||No 61 of 1973||Companies Act|
|2||No 98 of 1978||Copyright Act|
|3||No 55 of 1998||Employment Equity Act|
|4||No 95 of 1967||Income Tax Act|
|5||No 66 of 1995||Labour Relations Act|
|7||No 37 of 2002||Financial Advisory and Intermediary Services Act|
|8||No 75 of 1997||Basic Conditions of Employment Act|
|9||No 53 of 1998||Short Term Insurance Act|
|10||No 25 of 2002||Electronic Communications and Transactions Act|
|11||No 30 of 1996||Unemployment Insurance Act|
|12||No 18 of 2017||Insurance Act|
5. PROTECTION OF PERSONAL INFORMATION ACT
In terms of the Protection of Personal Information Act (POPI) the Information Officer must ensure that the entity complies with POPI. There are two risks to the responsible party if they do not protect personal information:
6. SCHEDULE OF RECORDS:
Requests for access to documents held by Bidvest Insurance Limited will be in accordance with the Act. The following records are available to the requester from the Bidvest Insurance Limited office:
Human Resources Records
These include but are not limited to the following: Any personal records provided to Bidvest Insurance Limited by their personnel; any records a third party has provided to Bidvest Insurance Limited about any of their personnel; conditions of employment and other personnel-related contractual and quasi-legal records; internal evaluation records; and other internal records and correspondence.
A customer includes any natural or juristic entity who receives services from Bidvest Insurance Limited
Customer-related information includes but is not limited to the following:
Any records a customer has provided to a third party acting for or on behalf of Bidvest Insurance
Limited any records a third party has provided to Bidvest Insurance Limited and records generated by or within Bidvest Insurance Limited pertaining to the customer, including transactional records.
Financial, IT and Operational records
This includes but is not limited to the following: Financial records; operational records; databases; information technology; marketing records; internal correspondence; product records; statutory records; internal policies and procedures; treasury-related records; securities and equities; and records held by officials of Bidvest Insurance Limited.
Bidvest Insurance Limited may possess records pertaining to other parties, including without limitation, contractors, suppliers, subsidiary/holding companies, joint venture companies, service providers.
Alternatively, such other parties may possess records which can be said to belong to Bidvest Insurance Limited. The following records fall under this category: Personnel, customer or Bidvest Insurance Limited records which are held by another party as opposed to being held by Bidvest Insurance Limited; and records held by Bidvest Insurance Limited pertaining to other parties, including without limitation financial records, correspondence, contractual records, records provided by the other party, and records third parties have provided about the contractors / suppliers.
Records available in terms of other legislation
The requester may also request information which is available in terms of legislation, such as the following:
Compensation for Occupational Injuries & Diseases Act, Employment Equity Act, National Credit Act, Pension Funds Act, Financial Services Board Act, Income Tax Act, Labour Relations Act, Unemployment Insurance Act, Long Term Insurance Act, Occupational Health and Safety Act, Insurance Act, Promotion of Equality and Prevention of Unfair Discrimination Act, Skills Development Act, Skills Development Levies Act, South African Qualifications Authority Act, VAT Act, Protection of Constitutional Democracy Against Terrorist and related Activities Act.
1. THE REQUEST PROCEDURE
2. AVAILABILITY OF THE MANUAL
The manual is also available for inspection at Bidvest Insurance Limited, free of charge, and copies are available on the Bidvest Insurance Limited website.
FORM FOR REQUEST FOR ACCESS TO A RECORD REQUEST FOR ACCESS TO RECORD OF A PRIVATE BODY
[Section 53(1) of the Promotion of Access to Information Act, 2000 (Act No 2 of 2000)]
A. PARTICULARS OF BIDVEST INSURANCE LIMITED
The Information Officer
Bidvest Insurance Limited
PO Box 25038
2nd Floor Lincoln on the Lake
2 The High Street